Scans are Blank
Goal:
To solve the issue where all scans are blank
Note: When your scans are blank, it is usually because the user is not using a PDF viewer such as Adobe Acrobat Reader DC to open and view their PDF documents.
Make sure to download and install a PDF viewer onto your computer.
After doing so, please refer to the following knowledge base articles to ensure that you are opening all PDF documents with your PDF viewer.
- Windows 10 Computers: Refer to the “Change Default App to PDF Viewer Win10” knowledge base article.
- Windows 7 Computers: Refer to the “Change Default App to PDF Viewer Win7” knowledge base article.
Supported Operating Systems: Windows 10 / 8 / 7