Goal:

To fix the issue where Question Marks appear on the OneTouch function icons

If you are seeing question marks as the OneTouch Function Icons like the screenshot above, try uninstalling and reinstalling your scanner’s driver and OneTouch software using our Removal Tools. Refer to the “Uninstall with Removal Tools” knowledge base article. If additional assistance is needed, please contact our support line at (800) 648-0410.